Shipping Policy

Order Processing

Orders are typically processed within 1–3 business days after your order has been placed.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please note that orders are not processed or shipped on weekends or public holidays.

Estimated Delivery Times

Estimated delivery after dispatch:

• United States: 5–8 business days

• United Kingdom: 5–8 business days

• Canada: 5–8 business days

• Australia: 5–8 business days

• New Zealand: 5–8 business days

Delivery times are estimates only and may vary depending on your location, carrier delays, customs processing, weather events, peak periods, or other circumstances outside our control.

Tracking

Once your order has shipped, tracking details will be emailed to the address provided at checkout.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Information

Customers are responsible for ensuring that their shipping address is correct before placing an order.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has entered processing or has been dispatched.

We are not responsible for orders delivered to an incorrect address provided by the customer.

Lost or Delayed Packages

Occasionally, shipping carriers may experience delays outside our control.

If your tracking information has not updated for an extended period or your order has exceeded the estimated delivery timeframe, please contact our customer support team so we can assist you.

A package showing as delivered by the carrier will generally be considered successfully delivered. If you cannot locate the package, please first check around the delivery location and contact the shipping carrier.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Where these charges are not collected at checkout, they are the responsibility of the customer.

We are not responsible for delays caused by customs processing.

Returned or Refused Packages

If an order is returned to us because of an incorrect address, failed delivery attempts, refusal of delivery, or failure to collect the parcel, additional shipping charges may apply if the customer requests the order to be resent.

Any refund issued for a returned parcel may exclude shipping costs and other non-refundable carrier charges, where permitted by applicable law.

Contact Us

If you have any questions regarding the delivery of your order, please contact our customer support team and include your order number so we can assist you as quickly as possible.